Bring your number

Keep your number. We do the heavy lifting.

You only need three details from your old carrier. Grab them, hand them to Ombee, and your number follows you over. Your part takes about five minutes.

1

Leave your old service on

Do not cancel anything. Your number can only move while the line is active. The old line shuts off by itself once the switch finishes.

2

Grab three details

Your account number, a transfer PIN, and your billing ZIP code. Tap your carrier below to see exactly where each one lives.

3

Give them to Ombee

Enter the three details when you sign up. We move the number for you. Most switches finish within hours, and your phone keeps working the whole time.

Find your account number and transfer PIN

Tap your carrier, then choose your phone or a computer. A few short steps, nothing else.

!One rule about timing: transfer PINs expire quickly, at some carriers within a day. Ask for yours the same day you sign up with Ombee, and it will never be a problem.

T-Mobile account number and transfer PIN

Only the primary account holder can get this PIN, and it has to be done from a phone on the T-Mobile network. Turn off Wi-Fi first.

  1. Open the T-Life app.
  2. Tap Account.
  3. Tap the gear icon in the top right.
  4. Tap Permissions & controls.
  5. Tap Transfer PIN, then Create PIN.
  6. Your PIN shows on screen. It lasts 7 days.

T-Mobile does not allow this from a computer. Open t-mobile.com in your phone's browser instead:

  1. Sign in, with Wi-Fi off.
  2. Tap your name in the top right, then Profile.
  3. Tap Permissions & controls.
  4. Tap Transfer PIN, then Create PIN.

Prepaid? A computer is fine. Sign in, choose My T-Mobile, then My Profile, then Request Transfer PIN.

Turned on Port Out Protection? Turn it off first
  1. In T-Life, tap Account, then See Plans.
  2. Tap Manage add-ons.
  3. Uncheck Port Out Protection, then Continue.

Account number: nine digits, on the Account tab in T-Life or the top right of your bill. Not your phone number.

Rather talk to a person? Dial 611 from your T-Mobile phone.

Verizon account number and transfer PIN

Fastest way: dial #PORT from the phone you are moving. Verizon texts you a link. Tap it, then tap Generate PIN.

  1. Open the My Verizon app.
  2. Tap Me at the bottom (older versions say Account).
  3. Tap Edit profile & settings.
  4. Scroll to Security, tap Number Transfer PIN.
  5. Tap Generate PIN. Your PIN and account number show together. The PIN lasts 7 days.
  1. Sign in at verizon.com as the account owner or manager.
  2. Click Account at the top, then Account settings.
  3. Click Account settings overview.
  4. Under Quick Links, click Number Transfer PIN.
  5. Click Generate PIN. One PIN covers every line. It lasts 7 days.
Turned on Number Lock? Turn it off first
  1. Go to Account, then Account settings, then Security settings.
  2. Tap Number Lock, choose Off for your line.
  3. Enter the code Verizon sends, then Save Changes. Or just dial *611.

Account number: on the Generate PIN screen, at the top of Account settings overview, or on page one of your bill. Give Ombee every digit, no dash.

Rather talk to a person? Call 800 922 0204 or visit a Verizon store.

AT&T account number and transfer PIN

Fastest way: dial *PORT from your AT&T phone and enter your account passcode. The PIN arrives by text.

  1. Open the AT&T app, tap your profile icon.
  2. Tap Settings.
  3. Tap Manage or remove account.
  4. Tap Settings again, scroll to Transfer phone number.
  5. Tap Request new PIN. Your PIN shows on screen. It lasts 4 days.
  1. Sign in at att.com.
  2. Open your account profile (your name at the top).
  3. Click Settings.
  4. Scroll to Transfer phone number.
  5. Click Request new PIN. One PIN covers every line. It lasts 4 days.
Turned on Wireless Account Lock? Turn it off first
  1. In the AT&T app, tap the person icon.
  2. Tap Wireless account lock.
  3. Tap Unlock the account.

Account number: under Welcome back on your account overview, or on your bill next to the page number.

AT&T Prepaid? No PIN needed. Give Ombee your account number and your 4 digit passcode. Call 611 for the account number.

Rather talk to a person? Call 800 331 0500.

Spectrum Mobile account number and transfer PIN
  1. Open the My Spectrum app, tap Services.
  2. Tap Mobile at the top.
  3. Tap the phone you are moving.
  4. Scroll down, tap Get Transfer PIN.
  5. Get a passcode by text or email, enter it, tap Continue.
  6. Pick the number to send the PIN to, tap Send and Continue. It lasts 72 hours.
  1. Sign in at spectrum.net, click Services.
  2. Click Mobile at the top.
  3. Click the phone you are moving.
  4. Scroll down, click Get Transfer PIN.
  5. Get a passcode by text or email, enter it, click Continue.
  6. Pick the number to send the PIN to, click Send and Continue. It lasts 72 hours.
Turned on Mobile Fraud Protection? Turn it off first
  1. Tap More, then Settings.
  2. Tap Sign In & Security, then Mobile Fraud Protection.
  3. Tap Verify Identity and enter the code.

Account number: at the top of that same Mobile page, or on your statement under Billing. Use the Mobile one, not Internet.

Rather talk to a person? Call 833 224 6603, any time.

Xfinity Mobile account number and transfer PIN

Sign in as the primary user or a manager. Your PIN arrives by text, so keep the phone nearby. Use it the same day.

  1. Open the Xfinity app, tap Services.
  2. Tap Mobile Lines and Data Usage.
  3. Tap your line.
  4. Tap Transfer this number (or Transfer or cancel this line).
  5. Tap Get Started, enter the code Xfinity texts you.
  6. Pick your number, tap Send My PIN.
  1. Sign in at xfinity.com, open Xfinity Mobile.
  2. Click Devices.
  3. Click the phone you are moving.
  4. Scroll down to Transfer your number, cancel this line.
  5. Click Learn More, then Get Started.
  6. Enter the code Xfinity texts you, pick your number, click Send My PIN.
Turned on Number Lock? Turn it off first
  1. In the app: Services, then Mobile lines and data usage, tap your line.
  2. Scroll to Line management, tap Number Lock, then Turn off Number Lock.
  3. On a computer: Devices, then Manage Device, then Turn off Number Lock.

Account number: at the top of your latest Xfinity Mobile statement. In the app: Overview, then the Xfinity Mobile billing tile, then Current Statement. Use the Mobile one, not Internet.

Rather talk to a person? Call 888 936 4968.

Metro by T-Mobile account number and transfer PIN
  1. Open the myMetro app, tap Manage.
  2. Find your line, tap Manage This Line.
  3. Tap Request a Transfer PIN.
  4. Tap Get a transfer PIN. Your PIN shows on screen. It lasts 7 days.
  1. Sign in at metrobyt-mobile.com with your phone number and account PIN.
  2. Open Profile from the top right corner.
  3. Click Request a transfer PIN and follow the steps.

If you cannot find it, dial 611 from your Metro phone and ask. It takes a minute.

Turned on Port Out Protection? Turn it off first
  1. Go to Account, then Account Options.
  2. Tap Account Protection, then Port Out Protection.
  3. Choose Off and enter the code Metro texts you.

Account number: nine digits, printed at the top of any statement. In the app: Manage, then View Payment History, then View on a bill.

Rather talk to a person? Dial 611 or visit any Metro store.

Cricket Wireless account number and transfer PIN

Fastest way: dial *PORT from your Cricket phone (*PORTAR in Spanish). The PIN arrives by text.

  1. Open the myCricket app, tap the gear icon.
  2. Under Line Settings, pick your number.
  3. Tap Get my Number Transfer PIN. It lasts 5 days.
  1. Go to cricketwireless.com/ntp.html and sign in.
  2. Pick which phone number needs the PIN.
  3. Click Send NTP. The PIN is texted to that phone. It lasts 5 days.

Account number: on the website under My Account, then Account Settings, next to Account #. Also top right of your bill. Not your 4 digit PIN.

Rather talk to a person? Call 800 274 2538. Have your account PIN ready.

Boost Mobile account number and transfer PIN

Boost only gives out the PIN by phone. There is no app or website button for it.

  1. Call Boost Care at 833 502 6678, 8am to midnight Eastern.
  2. Have your 4 digit security PIN ready so they can verify you.
  3. Ask for a port out PIN for each number you are moving.
  4. Sign up with Ombee right away. Boost PINs are short lived.

Account number: in the Boost app under Settings, then Account. If it is not there, ask on the same call.

Mint Mobile account number and transfer PIN

Mint gives out both details by chat, not a menu. An agent joins in about five to ten minutes.

  1. Open the Mint Mobile app, tap Support.
  2. Tap Start a conversation.
  3. Type Port Out, then choose To Port Out.
  4. When the agent joins, reply with the code they text you.
  5. They give you your account number and transfer PIN in the chat.
  1. Go to mintmobile.com/chat.
  2. Type Port Out, then choose To Port Out.
  3. Keep your Mint phone nearby for the confirmation text.
  4. The agent gives you your account number and transfer PIN in the chat.
Turned on Number Lock? Turn it off first
  1. In the app, tap Account, scroll to Security.
  2. Tap Number Lock and switch it off.
  3. On a computer it is under My Profile & Security.

Account number: Mint does not show it in your profile. The agent gives it to you in the chat.

Rather talk to a person? Call 800 683 7392 and say "agent".

Full step by step guide to leaving Mint Mobile

With a different carrier?

Same recipe everywhere: keep your line active, then ask your carrier for your account number and a transfer PIN. Some carriers call it a port out PIN or a number transfer PIN. It is the same thing, and every carrier is required to hand it over. If you get stuck, Ombee support will help you track them down.

Good to know

The short answers to what people ask before they switch.

How long does the switch take?
Most numbers move within minutes to a few hours once Ombee submits the request. A small share take up to a day, usually because a name or ZIP code did not match the old carrier's records.

Will my phone stop working during the switch?
No. Your old service keeps working while the transfer runs, so you are never cut off waiting. There can be a brief hiccup in calls or texts right as the number lands on Ombee, and it usually passes within minutes.

Can I bring a prepaid number?
Yes. Prepaid numbers move just like any other, as long as the line is still active. On some carriers the account number and PIN live in a slightly different menu, and customer service can point you to them in a minute.

Do I need to pay off my phone first?
Your number can move either way. But if you still owe on the phone itself, your old carrier may keep it locked to their network until it is paid off. Ask them to unlock it before you switch, or pick up a new phone with your Ombee plan.

What if something goes wrong?
Almost every hiccup is one of two things: the PIN expired, or a detail did not match. Request a fresh PIN, double check your name, account number, and billing ZIP against your bill, and it usually goes through. Still stuck? The Ombee support team will walk the transfer through with you.

Three details. Five minutes. Same number.

Pick your plan and we take it from there.

Shop Plans

Carriers change their menus from time to time. These steps were last checked in September 2026. If a screen looks different on your phone, your carrier can point you to the same information, or contact Ombee support and we will help you find it.