How long does a number transfer take?

Most mobile numbers move within minutes to a few hours once the request is submitted. A small share take up to a day, usually because a name or ZIP code did not match the old carrier's records.

Do I need to pay off my phone before switching?

The number can move either way, but the phone may stay locked to the old carrier's network until it is paid off. Ask the old carrier to unlock it before switching.

What if my number transfer fails?

Almost every failed transfer comes down to an expired PIN or a mismatched detail. Request a fresh PIN and double check the name, account number, and billing ZIP against the old carrier's bill.

Bring your number

Keep your number. We do the heavy lifting.

Q: Will my phone stop working during the switch?

No. The old service keeps working while the transfer runs. There can be a brief hiccup in calls or texts right as the number lands on the new carrier, and it usually passes within minutes.

Q: Can I transfer a prepaid number?

Yes. Prepaid numbers transfer just like postpaid ones, as long as the line is still active. On some carriers the account number and PIN live in a different menu, and customer service can point to them.

You only need three details from your old carrier. Grab them, hand them to Ombee, and your number follows you over. Your part takes about five minutes.

1

Leave your old service on

Do not cancel anything. Your number can only move while the line is active. The old line shuts off by itself once the switch finishes.

2

Grab three details

Your account number, a transfer PIN, and your billing ZIP code. Tap your carrier below to see exactly where each one lives.

3

Give them to Ombee

Enter the three details when you sign up. We move the number for you. Most switches finish within hours, and your phone keeps working the whole time.

Find your account number and transfer PIN

Tap your current carrier for exactly where they live. Every carrier is required to give you these, free of charge. The third detail, your billing ZIP, is simply the one on your bill.

!One rule about timing: transfer PINs expire quickly, at some carriers within a day. Ask for yours the same day you sign up with Ombee, and it will never be a problem.

T-Mobile account number and transfer PIN

Transfer PINIn the T-Life app, tap Account, then the gear icon, then Permissions and controls, then Transfer PIN. If you ever turned on Port Out Protection, switch it off first.

Account numberOn your bill, or in your account details at t-mobile.com. It is not your phone number.

Rather talk to a person?Dial 611 from your T-Mobile phone and ask for a Number Transfer PIN. They can read you your account number too.

Verizon account number and transfer PIN

Transfer PINDial #PORT from your Verizon phone. The PIN arrives by text a moment later.

Account numberIn the My Verizon app under your profile, or on page one of your bill.

Rather talk to a person?Call Verizon at 800 922 0204, or stop by a Verizon store.

AT&T account number and transfer PIN

Transfer PINDial *PORT from your AT&T phone and follow the prompts. Have your account passcode handy. The PIN arrives by text.

Account numberIn the myAT&T app, or at the top of your bill.

Rather talk to a person?Call AT&T at 800 331 0500 and ask for a Number Transfer PIN.

Spectrum Mobile account number and transfer PIN

Transfer PINIn the My Spectrum app, go to Services, then Mobile, pick your line, and choose Get Transfer PIN. Spectrum texts or emails you a code to confirm it is you.

Account numberUnder Billing in the app. Use the Mobile account number, not the one for your Spectrum Internet.

Rather talk to a person?Call Spectrum Mobile at 833 224 6603.

Xfinity Mobile account number and transfer PIN

FirstIf you turned on Number Lock, switch it off in the Xfinity app. It blocks every transfer while it is on, including yours.

Transfer PINIn the Xfinity app, pick the line you are moving, choose Transfer your number, and confirm with the code Xfinity texts you. Your PIN arrives by text.

Account numberOn your Xfinity Mobile bill or online account. Use the Mobile account number, not the one for your Xfinity Internet.

Metro by T-Mobile account number and transfer PIN

Transfer PINDial 611 from your Metro phone and ask for a Transfer PIN, or request one online in your account at metrobyt-mobile.com. It arrives by text.

Account numberIn your online account, or on the top of your bill. It is not your phone number.

Rather go in person?Any Metro store can give you both.

Cricket Wireless account number and transfer PIN

Transfer PINDial *PORT from your Cricket phone. In Spanish, dial *PORTAR. The PIN arrives by text, and one PIN covers every line on your account.

Account numberOn the top of your bill, or in your online account.

Rather talk to a person?Call Cricket at 800 274 2538. Have your account PIN ready.

Boost Mobile account number and transfer PIN

Transfer PINCall Boost Care at 833 502 6678 and ask for a port out PIN for each number you are moving. Boost issues these by phone.

Account numberIn the Boost One app under Settings, or at myaccount.boostmobile.com. If it is not showing, Boost Care can read it to you on the same call.

TimingBoost PINs are short lived. Make this call right before you sign up with Ombee, not days ahead.

With a different carrier?

Same recipe everywhere: keep your line active, then ask your carrier for your account number and a transfer PIN. Some carriers call it a port out PIN or a number transfer PIN. It is the same thing, and every carrier is required to hand it over. If you get stuck, Ombee support will help you track them down.

Good to know

The short answers to what people ask before they switch.

How long does the switch take?

Most numbers move within minutes to a few hours once Ombee submits the request. A small share take up to a day, usually because a name or ZIP code did not match the old carrier's records.

Will my phone stop working during the switch?

No. Your old service keeps working while the transfer runs, so you are never cut off waiting. There can be a brief hiccup in calls or texts right as the number lands on Ombee, and it usually passes within minutes.

Can I bring a prepaid number?

Yes. Prepaid numbers move just like any other, as long as the line is still active. On some carriers the account number and PIN live in a slightly different menu, and customer service can point you to them in a minute.

Do I need to pay off my phone first?

Your number can move either way. But if you still owe on the phone itself, your old carrier may keep it locked to their network until it is paid off. Ask them to unlock it before you switch, or pick up a new phone with your Ombee plan.

What if something goes wrong?

Almost every hiccup is one of two things: the PIN expired, or a detail did not match. Request a fresh PIN, double check your name, account number, and billing ZIP against your bill, and it usually goes through. Still stuck? The Ombee support team will walk the transfer through with you.

Three details. Five minutes. Same number.

Pick your plan and we take it from there.

Shop Plans

Carriers change their menus from time to time. These steps were last checked in August 2026. If a screen looks different on your phone, your carrier can point you to the same information, or contact Ombee support and we will help you find it.